What Are the Most Important Criteria for Choosing an E-Arbitration Platform?
The top 3 criteria: Sector specialization — the platform must be designed specifically for arbitration, not be a generic document management solution. Alignment with Saudi and Gulf legal requirements. The implementation partner's execution and customization capability — a good platform with a weak implementation partner will fail the project.
The 12 Criteria for Evaluating E-Arbitration Platforms
Criterion 1: Sector Specialization
Is the platform designed specifically for arbitration, or is it a generic case or document management solution? Specialization means accounting for the specifics of arbitration procedures: case stages, tribunal roles, and procedural timelines.
Criterion 2: Full Arabic Language Support
Not just an Arabic interface — but complete RTL support, Arabic text processing, Arabic document search, and issuing awards and reports in Arabic.
Criterion 3: Alignment with Saudi Arbitration Law
The platform must support the requirements of Saudi Arbitration Law M/34 of 2012 and its implementing regulations, including procedural notifications and award documentation.
Criterion 4: Security and Data Protection
Full encryption of data in transit and at rest, multi-factor authentication, detailed access logs, and storage standards compliant with Saudi Arabia's Personal Data Protection Law.
Criterion 5: Customization Capabilities
Every arbitration center has its own procedures. The platform must allow customization of case workflows, request forms, and reports without requiring technical intervention for every change.
Criterion 6: Integration Capabilities
Does it support open APIs for integration with the center's existing systems? Accounting systems, arbitrator management, or government systems.
Criterion 7: User Experience for Parties
Parties and their legal representatives are not technical experts. The platform must be easy to use for someone visiting it for the first time.
Criterion 8: Speed to Launch
How long does actual launch take? Projects exceeding 6 months most often fail. Look for a partner that guarantees launch in 4–8 weeks.
Criterion 9: Licensing and Pricing Model
Is pricing based on number of cases, number of users, or flat fees? Are there hidden charges for customization or integration?
Criterion 10: Hosting Model
Public cloud, private cloud, or on-premise? Some government centers require hosting within the Kingdom.
Criterion 11: Implementation Partner Experience
The platform is part of the equation — the partner who implements it is the more important part. Verify a comparable implementation track record and references from real arbitration centers.
Criterion 12: Ongoing Support and Development
What happens after launch? Does the partner provide Arabic-language technical support? Are there regular platform updates?
Our platform is designed specifically for arbitration, aligned with Saudi law, and launches in 4–8 weeks with full Arabic support.
For more, see Tahkeem platform specifications or why choose Tahkeem as a partner.