The Tahkeem platform enables arbitration centers to conduct the entire dispute resolution process online — from initial filing through virtual hearings to final award — accessible from anywhere in the GCC and internationally.
Online Dispute Resolution (ODR) is the process of resolving commercial and institutional disputes entirely through digital means — without requiring the physical presence of any party at any stage. In institutional arbitration, ODR encompasses the complete case lifecycle: online filing, digital arbitrator appointment, document exchange through a secure portal, virtual hearings, and electronic award issuance with PKI-certified signatures. The Tahkeem ODR platform is designed specifically for institutional arbitration centers in Saudi Arabia and the GCC — built for compliance with Saudi Arbitration Law and the E-Transactions Law, not adapted from a generic international ODR tool.
Every stage conducted digitally
Claimants submit requests, upload evidence, and pay registration fees through the online portal — no in-person visit required.
Center appoints an arbitrator from the accredited registry with automated conflict-of-interest checks. All parties notified digitally.
Statements, evidence, and submissions exchanged through the secure case portal. All documents timestamped and traceable.
Scheduled online hearings with integrated conferencing. Digital hearing minutes signed electronically by all parties.
Arbitrator prepares and signs the award electronically via PKI signature. Award delivered to all parties with full legal validity.
Built for GCC arbitration law — not a generic ODR tool adapted for the region
Parties and arbitrators from different countries participate without travel — expanding your center's jurisdictional reach to regional and international disputes without adding overhead.
Eliminate scheduling delays caused by physical logistics. Digital workflows reduce average case cycle by up to 67% — the most direct path to a faster center.
Electronic signatures comply with Saudi E-Transactions Law and PKI standards. All proceedings are documented with court-admissible evidentiary integrity.
Full operation in Arabic, English, and French — enabling your center to serve parties in international and cross-border contracts without language barriers.
All parties have real-time visibility into case status, pending actions, and upcoming deadlines — through separate, role-bounded portals with no shared access.
Procedures, notifications, and timelines configured to reflect Saudi Arbitration Law and GCC regulatory requirements from day one — not adapted after the fact.
Online Dispute Resolution (ODR) is the process of resolving disputes entirely through digital means — without requiring physical attendance by any party. In institutional arbitration, ODR enables the complete case lifecycle (filing, arbitrator appointment, document exchange, hearings, and award issuance) to be conducted through a secure digital platform, from any location.
Yes. Electronic arbitration awards issued through the Tahkeem platform carry full legal validity in Saudi Arabia. The platform uses PKI-certified electronic signatures that comply with the Saudi E-Transactions Law (Royal Decree M/18). The award issuance process generates a complete digital record including delivery confirmation and institutional archive entry.
Yes. The platform supports cross-border participation — parties, arbitrators, and legal counsel can join online hearings from any location. The platform operates fully in Arabic, English, and French, eliminating language barriers for international parties. This enables GCC arbitration centers to handle cross-border and international disputes without requiring physical travel.
Security is built into every stage: document exchange occurs through an encrypted case portal where all files are timestamped and role-access controlled; online hearings are conducted through secure recorded channels; electronic signatures use PKI certificates meeting Saudi and international standards; and all proceedings are logged in an immutable audit trail that meets evidentiary standards.
Yes. Eliminating physical coordination overhead — venue scheduling, travel, and manual document exchange — combined with automated deadline management, reduces scheduling delays significantly. Centers using Tahkeem's ODR capabilities achieve an average 67% reduction in case cycle time compared to paper-based and in-person procedures.
Book a meeting to walk through the complete ODR workflow in the context of your center's actual caseload — filing, appointment, hearings, and award issuance, fully online and legally valid.